How can I sign in if I forgot my password?

If you've been locked out of your account and could not remember your password, please follow the instructions below;

1. On our website, click 'Sign In'.

2.  Click 'Forgot Password'.

3.  You may enter your username or your email.  Click 'Get New Password'.

*In case you could not remember both the username or email you've entered when signing up, please contact us at

4.  You should see a notification which says 'We have just sent you an email with Password Reset Instructions'.

4.  Open a new tab or browser to check your email.  Click on the link which looks like this;

*In some cases, emails get lost in your Spam/Junk folder.  Make sure to check in your Spam/Junk folder and/or hit the refresh button of your browser.

5.  Enter a new password then click 'Submit'.

5.  A notification which says 'Password reset complete' will appear.  You may now Sign In with your new password!